Support

How do I write in Pennen?

Pennen is made for Apple Pencil on iPad. Open today's page and write by hand on the paper-like canvas.

How do days and past pages work?

Each day gets one page. Spin the date wheel to look back at earlier days — past pages are kept for you to read, and today's page is the one you write on.

How does syncing work across my iPads?

Sign in to iCloud on each iPad and your pages sync privately through your own iCloud account. Pennen also works offline: your writing is saved on your device and syncs when you're back online.

My pages aren't syncing.

Check that you're signed in to iCloud (Settings › your name › iCloud), that iCloud Drive is enabled, and that you have a network connection. When no iCloud account is found, Pennen shows a gentle "Sign in to iCloud to sync" note — your page stays usable either way.

What about the passcode lock?

Pennen can lock with a passcode you choose, stored privately in your iCloud Keychain so it stays with you across your devices. It locks itself after a short time away. Keep your passcode somewhere safe.

How do I turn reminders on or off?

You can enable a gentle once-a-day reminder during setup, or change it any time in iOS Settings › Notifications › Pennen.

How do I manage or cancel my subscription?

Subscriptions (and the lifetime option) are handled by Apple. The yearly plan starts with a 7-day free trial — cancel before it ends in Settings › your name › Subscriptions and you won't be charged. You can manage or cancel any subscription there any time. Already purchased and don't see it? Tap Restore on the subscribe screen to bring it back.

How do refunds work?

Purchases are processed by Apple, so refund requests go through Apple at reportaproblem.apple.com.

Is my writing private?

Yes. Your pages are stored on your device and in your own iCloud, with no ads and no tracking. For the details, see our Privacy Policy.

Does Pennen convert handwriting to text?

No — by design. Nothing in Pennen ever parses your words into machine-readable text: no OCR, no handwriting recognition, no AI. The trade-off is stated plainly: you browse your pages by date — there is no text search. Your ink stays ink.

Is Pennen the same app as Penjo?

No — they are different apps from different makers. Penjo is a feature-rich Apple Pencil journal with handwriting-to-text search; Pennen is a deliberately minimal one-page-a-day handwriting journal with no OCR, no AI, and no accounts — your words are never converted to machine-readable text.

What do I need to run Pennen?

Pennen requires an iPad running iPadOS 26 or later.